Hire People Who Don’t Suck
There are people who can find opportunity in any adversity. Good-humored and optimistic, these people make work fun. They inspire enthusiasm and are willing to try new things. And, we’re all better for having them around. Then, there are people who find difficulty in every opportunity. They are cynical, sarcastic, and pessimistic. They hate what they do and complain about everything. They sap our energy, and we gain nothing from their presence. Which kind of person do you want to hire? We think the answer is obvious: Bottom line, we highly recommend you hire for skill AND attitude Keep in mind: Never hire with a short-sighted perspective. Never hire for skill and hope to change a bad attitude, it won’t happen. In fact, compromising on attitude in favor of skill subjects you and your team to a deadly cancer, or even worse, a toxic spill that will leak all over you. So what's the cost of Lemons? Let’s do a little math here: let’s just say that the average cost of recruiting, hiring, and training each new person is $20,000. That means, if you employ 200 people and have a 15-percent turnover rate, you’re hiring 30 new people a year - a cost of $600,000. If you employ 5,000 people, the annual cost is $15 million. And those numbers don’t include indirect costs of forming and reforming teams, falling behind on scheduled work, missing deadlines, higher unit costs, lower margins, lost sales, and upset customers. The solution is to lower the turnover. Hire better people in the first place and then work like crazy to create a BEST place where they are inspired to do their BEST work!